FAQ

Opus combines essential practice management functions like EHR, CRM, and RCM into one consolidated platform. The integration streamlines the entire patient experience — from admissions to relationship management to the billing process. Automating these core workflows enhances overall efficiency, reduces operational costs, and improves the accuracy of billing and patient records. The end result is more effective healthcare delivery for your practice.

Opus recognizes that not everyone in a healthcare practice is tech-savvy. That's why the platform focuses heavily on user-friendliness. The interface is intuitive, making navigation simple for all users regardless of their technical skills. Comprehensive onboarding training and responsive customer support ensure that every Opus user can leverage the platform's full capabilities without encountering technical difficulties.

Transitioning to a new system can be challenging, but Opus ensures a smooth transition. Opus provides a dedicated onboarding team that works alongside your staff to assist with everything—from initial setup and data migration to employee training and system customization. The hands-on support mitigates any operational disruptions and helps your staff adapt to the new system.

Yes, Opus specializes in handling complex data migrations with precision. Our technical team assesses your existing data systems, designs a migration plan that prevents data loss, and ensures that historical data aligns with the new system’s architecture. We prioritize data integrity and continuity to maintain the accuracy and availability of patient information.

Opus is highly customizable, allowing each practice to tailor features such as workflows, documentation templates, and reporting tools to meet their specific requirements. Whether adjusting the CRM functionalities to enhance patient engagement or configuring the RCM to optimize billing cycles, Opus adapts to your practice’s unique operational needs.

While the initial cost of implementing Opus may be a consideration, the long-term benefits significantly outweigh these initial expenses. Practices benefit from reduced administrative costs, fewer billing errors, and enhanced patient satisfaction, collectively driving higher profitability and practice growth. Opus is an investment in your practice’s sustainability and success.

Opus is committed to ongoing client education. We offer training sessions, webinars, and resource materials covering new features and best practices. These resources are designed to keep your team proficient and confident in using the system, ensuring your practice can continually improve and capitalize on Opus's capabilities.

We regularly update Opus to incorporate new features, enhance security, and improve user experience. Updates are rolled out without disrupting daily operations. We provide detailed release notes and training on new functionalities, ensuring your team understands how to use new features effectively.

Opus's RCM module automates and refines billing processes by integrating claim scrubbing, automatic billing updates, and compliance checks. Automation reduces human error and speeds up reimbursement to make sure your practice maintains healthy cash flows and minimizes financial discrepancies.

Opus adheres to stringent compliance standards, including HIPAA and MACRA. We continuously monitor regulatory changes to ensure that your practice remains compliant with the latest healthcare regulations, safeguarding patient information and protecting your practice from compliance risks.

Opus supports standard healthcare data exchange protocols, enabling it to integrate smoothly with other healthcare technologies. This interoperability supports a cohesive healthcare ecosystem that enhances data flow and patient care coordination between service providers.

Opus employs advanced data center technologies with built-in redundancies and failover solutions to ensure high system reliability. These measures protect against data loss and ensure system availability so that healthcare providers can rely on Opus for continuous operation.

We offer potential clients a trial period to assess how well Opus fits their operational needs. This period allows you to explore Opus's full functionality and determine how it can be aligned with your practice’s processes before making a final decision.

Opus provides around-the-clock customer support to address issues, ensuring that a lack of access to help never hinders your practice’s operations.

Call us at (786) 434-5335 or drop an email to support@opusehr.com.

Our support team is standing by to provide quick and effective solutions so your practice doesn’t miss a beat.

Opus optimizes patient admissions through intelligent lead routing and automated tasks that streamline the entire process. This includes seamless insurance verification and customizable forms to capture all necessary information efficiently and accurately.

The Opus EHR system enhances client care by providing comprehensive charting and scheduling tools, facilitating rapid response to changes in client care needs. Our Revenue Cycle Management integrates billing and reporting features, which improve operational efficiency and client management.

Opus CRM tracks every patient lead from initial contact to completion. It offers enhanced visibility and easy access to all patient data, enabling better management and follow-up strategies to improve conversion rates and patient engagement.

Opus RCM software helps optimize billing processes, minimize errors, and boost revenue. It efficiently handles UB-04 and CMS 1500 claims, ensures fair billing practices, and provides more than 140 practice management reports to gain insights into financial operations.

Copilot AI is a revolutionary AI scribe tool built directly into the EHR. It automatically drafts progress notes for both in-person and telehealth sessions, dramatically reducing clinicians' administrative burden and ensuring accurate documentation.

The Opus Telehealth platform integrates seamlessly with existing video conferencing platforms like Zoom, Google Meet, and Microsoft Teams. It combines scheduling and remote patient management into a single, streamlined platform, simplifying your telehealth processes and enhancing ease of use.

E-Prescribe in Opus leverages integrated patient data—from clinical notes to diagnoses and lab results—to streamline the prescription process. This ensures accuracy and improves patient safety by using the most current patient information available.

Opus allows for direct ordering and receiving of lab tests within the platform, eliminating the need for separate logins to lab portals. This integration simplifies the workflow for healthcare providers and ensures that patient records are comprehensive and up-to-date.

The Outcomes Measurement Tool provides instant feedback to improve intake workflows, measures patient progress for insurance authorizations, and ensures appropriate care delivery. It is essential for tracking treatment effectiveness and adjusting care plans based on real-time data.

Opus offers over 140 comprehensive reports that empower healthcare practices to make data-informed decisions. These reports enhance operational efficiency, help streamline practice operations, and provide insights into financial health and patient care metrics.

Opus adheres to stringent security protocols, including advanced encryption methods and compliance with HIPAA regulations, to protect patient data. Our security measures are designed to safeguard all data within the system, ensuring privacy and trust.

Yes, Opus is scalable and can be effectively used by small, medium, and large practices. It offers modular functionalities that can be tailored to the specific needs of any practice size, making it a versatile choice for diverse healthcare settings.

Opus prides itself on providing exceptional customer service. Our support team is available 24/7 to address any issues or questions. Our team is committed to ensuring that users can maximize the platform's benefits without interruption.

Absolutely. Opus is designed to accommodate multi-specialty practices by offering specialized modules that cater to various medical specialties. This flexibility allows practices to manage different specialty needs efficiently within the same platform.

Opus ensures a seamless transition for new users with a dedicated onboarding team that guides you through every step of the implementation process. From system setup and data migration to user training and customization, we're here to ensure minimal disruption to your daily operations.

Opus regularly updates its platform to enhance functionality and security. These updates are managed seamlessly—without interrupting your daily operations—and come with comprehensive support, including detailed release notes and training sessions to help you utilize new features effectively.

Unlike standard off-the-shelf EHR solutions that may not cater specifically to the unique needs of behavioral health practices, Opus is designed with the flexibility and scalability to adapt to your specific operational workflows and grow with your practice.

Opus RCM includes sophisticated claim scrubbing tools and advanced fee schedule capabilities, ensuring clean claims and efficient claim rejection handling. These features significantly reduce billing errors and optimize revenue cycles within your practice.

Yes, Opus is built with interoperability as a core element, ensuring it can seamlessly integrate with your existing healthcare systems. This integration enhances the functionality of your current tools by creating a cohesive workflow across all your operational software.

Opus offers comprehensive customer support available 24/7. Whether you need assistance via phone, email, or live chat, our expert team is ready to help you solve any issues quickly and efficiently, ensuring your practice operates smoothly at all times.

Opus uses advanced encryption methods and adheres to strict compliance standards, including HIPAA, to ensure that all data within the system is secure and protected. We are committed to maintaining the highest levels of data privacy and security for our users.

Opus CRM system integrates seamlessly with the EHR and RCM to provide a comprehensive view of the client lifecycle from initial contact through treatment and billing. This integration helps manage client relationships more effectively and ensures no data is lost between systems.

Copilot AI is an AI-driven scribe tool integrated into the Opus EHR. It automatically drafts progress notes for both in-person and telehealth sessions, significantly reducing the administrative burden on clinicians and allowing more time to focus on patient care.

Opus offers a telehealth platform that integrates with your existing video conferencing tools such as Zoom, Google Meet, and Microsoft Teams. It combines scheduling and remote patient management for a streamlined user experience, allowing efficient remote consultations without juggling multiple applications.

Embedded directly within the EHR, the E-Prescribe function allows clinicians to issue prescriptions based on up-to-date patient data from clinical notes and diagnoses. This integration ensures accurate and safe prescribing, enhancing patient care.

Opus shares user stories and testimonials through various channels, including video case studies on our website. These stories highlight the experiences of behavioral health professionals who have successfully integrated Opus into their practices, demonstrating the platform's impact on efficiency and patient care.